Lifetime Breakage Guarantee

Your Heights Jewelers piece comes with a free Lifetime Breakage Guarantee.

To qualify for coverage, the piece must bear a genuine Heights Jewelers hallmark.

What We Cover

If your jewelry accidentally breaks, Heights Jewelers will inspect the item and, at our discretion, repair it or replace it at no charge if the damage qualifies under this guarantee.

The guarantee covers accidental breakage, but it does not cover:

• Loss or theft
• Intentional damage
• Misuse or improper care
• Alterations or resizing
• Damage resulting from another repair or modification

Replacement

If your original piece cannot be repaired or is no longer available, Heights Jewelers may replace it with the same piece or a comparable piece, at our discretion.

Important Limit

The Lifetime Breakage Guarantee is for one covered breakage only. It does not provide unlimited free repairs or replacements for repeated breakage.

Who Is Covered

The guarantee applies to the original purchaser and requires proof of purchase.

Shipping

You are responsible for the cost of shipping your item to Heights Jewelers. Heights Jewelers will cover the cost of shipping the repaired or replacement item back to you.

How to Make a Claim

Complete the form below. We will normally respond by email within 1–2 business days with a Return Authorization Number (RA#) and instructions for sending your item to us.

Please do not send your item before receiving an RA#.

All claims are subject to inspection. Heights Jewelers has sole discretion in determining whether the damage qualifies under the Lifetime Breakage Guarantee and whether the appropriate resolution is repair or replacement.